This policy applies to orders shipped worldwide, subject to any mandatory consumer rights or local laws that may apply in your country or region.
Our return policy lasts 30 days from the date you receive your order. If 30 days have passed since you received your order, we may not be able to offer a refund or exchange, unless required by applicable law.
To be eligible for a return, your item must be unused, unopened, in the same condition that you received it, and in its original packaging.
For perfume, fragrance, and cosmetic products, the item must be returned with all original seals, wrapping, protective packaging, and hygiene/security seals intact. For hygiene and safety reasons, sealed perfumes, fragrances, and cosmetic products cannot be returned once the seal, wrapping, protective packaging, or hygiene/security seal has been opened, broken, removed, or tampered with, unless the item is faulty, damaged, incorrect, or unless otherwise required by applicable law.
We reserve the right to reject returns that are used, opened, incomplete, damaged after delivery, missing original packaging, missing seals, or otherwise not in resellable condition, unless the item is faulty, damaged, incorrect, or the return is otherwise required by applicable law.
Effective from 19 June 2026: where required by applicable law, EU customers may be able to use the online withdrawal function made available on our store.
If you are a consumer in the European Union, you have the right to withdraw from eligible online purchases within 14 days after receiving your order, without giving a reason.
To exercise your right of withdrawal, you must contact us or use our withdrawal/return request option and provide your name, email address, and order number.
Until our online withdrawal button is available, EU customers may exercise their right of withdrawal by contacting us at care@rogueborough.com with their name, email address, and order number. We will confirm receipt of the withdrawal request by email.
For EU withdrawal returns, the customer is responsible for paying the direct cost of return postage, unless the item is faulty, damaged, incorrect, or we have agreed otherwise in writing.
Products returned under the EU right of withdrawal must be returned unused, unopened, complete, and in their original packaging. Perfume, fragrance, and cosmetic products must be returned with all original seals, wrapping, protective packaging, and hygiene/security seals intact.
For hygiene and safety reasons, sealed perfumes, fragrances, and cosmetic products cannot be returned under the EU right of withdrawal once the seal, wrapping, protective packaging, or hygiene/security seal has been opened, broken, removed, or tampered with, unless the item is faulty, damaged, incorrect, or unless otherwise required by applicable law.
You must send the goods back to us without undue delay and no later than 14 days from the day you inform us that you are withdrawing from the purchase.
We may wait to issue your refund until we have received the returned item or until you provide proof that the item has been sent back.
If you are a consumer in the United Kingdom, you may have the right to cancel eligible online purchases within 14 days after receiving your order, without giving a reason.
To cancel an eligible order, you must contact us and provide your name, email address, and order number.
For UK cancellation returns, the customer is responsible for paying the direct cost of return postage, unless the item is faulty, damaged, incorrect, or we have agreed otherwise in writing.
Products returned under UK cancellation rights must be returned unused, unopened, complete, and in their original packaging. Perfume, fragrance, and cosmetic products must be returned with all original seals, wrapping, protective packaging, and hygiene/security seals intact.
For hygiene and safety reasons, sealed perfumes, fragrances, and cosmetic products cannot be returned once the seal, wrapping, protective packaging, or hygiene/security seal has been opened, broken, removed, or tampered with, unless the item is faulty, damaged, incorrect, or unless otherwise required by applicable law.
You must send the goods back to us without undue delay and no later than 14 days from the day you inform us that you are cancelling the purchase.
We may wait to issue your refund until we have received the returned item or until you provide proof that the item has been sent back.
Once your return is received and inspected, we will send you an email to notify you whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Original shipping costs are non-refundable for normal returns, unless required by applicable law.
For eligible EU withdrawal returns or UK cancellation returns of a full order, we will refund the product price and the original standard delivery cost paid for the order, where required by applicable law.
We do not refund any additional delivery costs for express shipping, premium shipping, priority shipping, gift wrapping, special handling, or any delivery option more expensive than our standard delivery option, unless required by applicable law.
If you withdraw from, cancel, or return only part of an order, the original delivery cost may not be refunded unless required by applicable law.
Return shipping costs are not refundable for normal returns, worldwide returns, EU withdrawal returns, or UK cancellation returns, unless the item is faulty, damaged, incorrect, or we have agreed otherwise in writing.
If a returned item shows signs of use, opening, damage after delivery, missing packaging, missing seals, or reduced value caused by handling beyond what is necessary to inspect the item, we may reduce the refund to reflect the loss in value, where permitted by applicable law.
If your item arrives faulty, damaged, or incorrect, please contact us at care@rogueborough.com as soon as possible with your order number, pictures, and a description of the issue.
Faulty, damaged, or incorrect items are handled separately from normal returns, EU withdrawal returns, and UK cancellation returns.
If we confirm that the item is faulty, damaged, or incorrect, we will offer a suitable solution in accordance with applicable law. This may include a replacement, exchange, refund, or return instructions.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you have done this and still have not received your refund, please contact us at care@rogueborough.com.
Sale items may only be refunded where required by applicable law, or if the item is faulty, damaged, incorrect, or otherwise eligible under this policy.
We only replace items if they are defective, damaged, incorrect, or where we have agreed to an exchange.
If you need an exchange for the same item, please email us at care@rogueborough.com with your order number, pictures, and a description of the issue.
You are responsible for paying your own return shipping costs for normal returns, worldwide returns, EU withdrawal returns, and UK cancellation returns, unless the item is faulty, damaged, incorrect, or we have agreed otherwise in writing.
We recommend using a trackable shipping service and purchasing shipping insurance, especially for higher-value items. We cannot guarantee that we will receive your returned item.
You are responsible for ensuring that returned items are packaged safely and securely. We are not responsible for returns that are lost, damaged, delayed, or delivered to the wrong address because of the return shipping method chosen by the customer.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at care@rogueborough.com for questions related to refunds and returns.
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